Privacy Policy

Effective Date: 28 July 2025

App: Vens

Company: Cekolabs

1. Introduction

This Privacy Policy explains how Cekolabs (“we”, “us”, “our”) collects, uses, and protects user data through the mobile application Vens (“app”, “service”). Vens uses device identifiers and user preferences to personalize content and deliver informational notifications about the cryptocurrency market. No investment advice is provided.

2. What Data We Collect

• Device ID: An anonymous identifier used to personalize content. It does not contain personally identifiable information (PII).
• User Preferences: Selected crypto categories, favorite assets, notification settings, etc.
• Usage Data: Interaction data and anonymized behavior tracking for performance analysis.
• In-App Purchase Data: Non-personal data regarding active subscriptions or purchases made via Apple or Google Play billing systems.
• Live Chat Metadata: Timestamps, usage patterns, and chat context (but not content retention).

We do not collect names, emails, phone numbers, or other personally identifiable information.

3. How We Use Data

• To personalize your experience based on preferences and device ID
• To deliver informational notifications about the crypto market
• To improve app functionality and performance
• To verify in-app purchases and unlock premium features

4. Live Chat Disclaimer

Vens includes a live chat feature to facilitate communication and engagement. We strongly advise users not to share any personal, sensitive, or identifiable information through the chat system. Cekolabs does not monitor or store chat content and is not responsible for any information you voluntarily disclose in chat sessions.

5. No Investment Advice

All content, notifications, and updates provided through Vens are purely informational. Vens does not offer, suggest, or imply any financial or investment advice. Users are solely responsible for their own investment decisions.

6. Data Sharing

We do not sell or share user data with advertisers or third-party marketers. Anonymized data may be used with trusted partners strictly to maintain and improve the app’s services. All data sharing complies with GDPR, KVKK, and other applicable data protection laws.

7. Data Security

We store data securely using industry best practices. Data is retained only as long as necessary for the purposes described above, and then securely deleted.

8. Your Rights

You may update your preferences at any time within the app settings. You can also uninstall the app to stop all data processing.

Depending on your region, you may have rights under the GDPR, KVKK, or similar regulations to:

• Request access to your data
• Request data deletion or correction
• Object to certain types of processing

To exercise these rights, contact us via the information below.

9. Changes to This Policy

This Privacy Policy may be updated periodically. Changes will be announced within the app or on our official channels. Continued use of the app constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or requests, please contact us:

• Email: support@cekolabs.com
• Company: Cekolabs